Today, most companies depend on their information and telecommunications technology. The quality and availability of the information provided by this infrastructure play an important role. At the same time, the cost effectiveness of IT is increasingly becoming a competitive factor.

IT Service Management in accordance with ITIL ensures the most efficient use of the three “Ps”: personnel, processes and products (technology). IT Service Management defines; controls and monitors closely interrelated and linked processes.

IT Service Management’s target is the orientation of processes so that they support the company’s business processes efficiently and effectively and so that the economic viability of these processes is constantly improved.