AMS Portfolio for Your Specific Solutions
In large part, the proven success of our application management strategy for complex legacy solutions is owed to the fact that we flexibly adapt our service and solution portfolio to the needs of each individual customer.
Main arguments for AMS:
- Operation of legacy applications – from service level management to continual service improvement [read on]
- Release- and deployment management [read on]
- Health check for legacy applications incl. technology consulting [read on]
- Introduction of ITIL-based support processes
- Transition planning & support
- Service desk with integrated / follow-up 2nd and 3rd level support
- Classic user support e.g. on technical or process-related matters
- Development of a knowledge base (updated operations manual, CMDB, FAQ, etc.) [read on]
- Introduction of technical improvements, e.g. virtualization or modernization of the IT infrastructure
- Optimization of monitoring and performance of legacy solutions
- Implementation of application-oriented services
- Pre-rollout support when introducing new software systems
- On-site deployment of CENIT experts
- Initiation of and support during migration of legacy applications to modern / different technologies
