AMS Portfolio for PLM Solutions
In large part, the proven success of our application management strategy for PLM solutions is owed to the fact that we flexibly adapt our service and solution portfolio to the needs of each individual customer.
Extract from our Service Portfolio:
- Operation of existing PLM applications, subject to contractually agreed service levels, e.g. response time, availability, resolution time
- Release Management [read on]
- Monitoring and reporting (log file analysis, event & response management)
- Performance optimization for existing PLM solutions
- Introduction of technical improvements (e.g. virtualization of the IT infrastructure)
- Support in introducing / customizing processes and workflows
- Service management (i.e. a CENIT Service Manager directs and assumes responsibility for all agreed services)
- Knowledge management [read on]
- Infrastructure management [read on]
- Virtualization [read on]
- Data exchanges [read on]
- Consulting [read on]
