Pfad: CENIT // AMS // Services
Our AMS Service and Solutions Portfolio
The rapid economic and technology changes of recent years demand more dynamic, more flexible IT structures. Fulfilling these demands is a great deal easier when one can rely on support by an expert service provider like CENIT.
Aside from increased flexibility, there are compelling cost arguments for outtasking the operation of your product lifecycle and/or enterprise information management systems. We keep a tight double focus on the secure operation of your infrastructure and systems and on the secure availability of enterprise-relevant documents and information on core processes.
Our customers profit daily from new-won elbow room – freed-up capacities that they can devote to implementing enterprise strategies, honing their competitive edge, or developing new strategies and concepts.
In large part, the proven success of our application management strategy is owed to the fact that we flexibly adapt our service and solution portfolio for PLM solutions and EIM solutions to the needs of each individual customer.
Extract from our Service Portfolio:
- Responsible operation of existing PLM and EIM applications, subject to contractually assured service levels, e.g. regarding response time, availability, resolution time
- Transparent monitoring and reporting (log file analysis, event & response management)
- Performance and error rate optimization for existing PLM and EIM solutions
- Introduction of technical improvements (e.g. virtualization of the IT infrastructure) as part of optional, additional projects
- Support in introducing/customizing processes and workflows within your systems
- Cross-board service management: the CENIT Service Manager assumes responsibility for and directs all agreed services up to and including data center providers
- Development of a knowledge base
Contact Info
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