The insurance industry operates in an embattled sector: more and more providers are fighting for the same customer base. For this reason, service and speed are the decisive competitive factors for a modern insurance enterprise. Insurers also place special demands on the reliability of their Enterprise Content Management (ECM) solution, since they must satisfy ever stricter legal requirements (e.g. Solvency II) while at the same time offering optimal customer service. The legal requirements mean that fixed processes must be in place for every product offered by the insurer. But direct contact with the customer calls for flexibility: short reaction times and on-demand availability of all data – these are the core information and consulting competencies which at the end of the day allow an insurer to gain the edge on the competitors.
CENIT has the specialized, sector-specific knowledge needed to minimize throughput times and thereby significantly improve customer service and customer retention. At the same time, our solutions help reduce process costs while keeping a close eye on specific requirements such as audit security and user-friendliness. This leaves you free to concentrate on your core competencies. So learn more about CENIT’s wide range of consulting services, especially about the topics Business Process Management and Compliance.