Pfad: CENIT // EIM // Portfolio  // Systems Management // IT Service Management

Because more than ever before Information Technology makes new business models possible at all, IT departments should closely align to the needs of the lines of business. This is achieved by IT Service Management: it combines systems and applications to so called IT Services that actively support certain business processes.

CENIT has gained many years of experience with the build-up and the operation of such IT Services. Thus, we would be glad to show you, how an optimal operating organization might look like. We provide you with specific recommendations on suitable tools for IT Service Management. Our approach is based on the guidelines of ITIL, a collection of best practices in this area.

Our consultants analyze your IT processes and consistently align them to the business objectives and the derived IT objectives. Additionally CENIT will assist you in choosing the right IT Service Management solutions and implementing them, whether selectively for certain tasks or comprehensively. Moreover, CENIT supports you in the area of application management.

For a tool-supported modeling of IT Service Management tasks CENIT counts on the solutions of IBM and Nimsoft.