Performance without bottlenecks
for your lines of business
To keep your mission-critical business processes high-available, you should always keep a close eye on the response times of all important applications. Monitoring solutions already make a significant contribution here, but you can further improve your security: with a constant monitoring of response times now also from users point of view.
IT service management tools are frequently focused on the backend in the first place: the ECM servers and applications in the data center are monitored, but not the performance from the end-user’s perspective. Thus, administrators are unable to identify performance problems soon enough. In addition, they are forced to deal with complaints without having the actual response times at hand.
With ServiceTracer CENIT offers an easy way out: a solution that monitors response times of central and distributed locations from a user’s point of view and prepares them for an evaluation at the same time. The administrators receive objective data and can analyze reduced response times before end-users start to complain.
Easily created service level reports allow for an open communication with the lines of business. Discussions on performance problems are based on facts instead of gut feelings, because from now on you can contrast perceived response times with the actual ones.
Thus, you can rely upon your business processes!
Your benefits with ServiceTracer:
- Comprehensive monitoring of IBM ECM applications and their underlying infrastructure in a Single Point of Control for distributed systems and end-user locations
- Monitoring for the backend and from users point of view
- Faster root-cause analysis
- Higher availability of applications
- Better support of Software Lifecycle Management due to quality testing and performance analysis prior to application roll-outs and regression testing after changes and updates
- Low training, administration and operational costs
The result: you achieve a higher service quality for the lines of business and you deliver service level agreements more economically.
Please contact us: we will be glad to provide you with a solution scenario for your specific requirements.
ServiceTracer for IBM FileNet System Monitor and Saperion:
Any application can be monitored by ServiceTracer.
For IBM FileNet System Monitor customers CENIT offers an attractive complete package to manage ECM applications perfectly with a combination of IBM FileNet System Monitor and ServiceTracer.
This applies also to enterprises that want to proactively monitor their Saperion systems: here, too, CENIT delivers a solution package. It is based on a combined deployment of CENIT APPLICATION MANAGER and ServiceTracer.
Additional Info:
- For more info, please contact us via E-Mail.
